Terms & Conditions

Terms of Service

These Terms of Service ("Terms") are an agreement between Cender Systems ("we," "us") and the business that subscribes to our service ("you"). By checking the box at checkout, or by using the service, you agree to these Terms. If you signed a separate written agreement with us, that agreement controls where it differs from these Terms.

1. The service

Cender Systems provides AI call answering, scheduling, email call summaries, and call logs for businesses. The virtual assistant identifies itself as automated, gives a recording notice, and does not quote prices, diagnose problems, or give advice beyond basic safety instructions. In any emergency, callers are directed to call 911.

2. Plans and minutes

• Your plan's price, features, and included call minutes are as shown on our Pricing page when you subscribe.
• A minute is any minute of call time handled by the virtual assistant, including time a transferred call stays connected through our system. Each call is rounded up to the next full minute.
• There are no charges for extra minutes right now. If you go over your plan's included minutes, calls keep being answered. If you regularly go over, we'll reach out about moving to the next plan up. Unused minutes don't roll over.
• We'll give you at least 30 days' notice by email before any new charge (including any charge for extra minutes) or any change to prices or plan features. Changes take effect at your next renewal.

3. Billing and auto-renewal

• Plans are billed in advance through our payment provider, Stripe. Monthly plans renew every month and yearly plans renew every year, at the then-current price, until canceled.
• By subscribing, you authorize us to charge your payment method for each renewal.
• You can cancel or turn off auto-renewal at any time through the Manage billing link on our website or in your receipt email, or by contacting us.
• Prices don't include taxes, which are added where required.
• If a payment fails, we'll retry it and email you. If it's still unpaid after 7 days, we may pause the service until it's paid.

4. Cancellation and refunds

• Monthly plans: month to month, with no contract. If you cancel, service continues until the end of the month you've paid for, and you won't be charged again. We don't give refunds or credits for partial months.
• Yearly plans: paid upfront for the full year and non-refundable, including if you cancel or stop using the service early. If you turn off auto-renewal, service continues until the end of your paid year.
• When service ends, the virtual assistant stops answering and we release the Cender phone number assigned to you. Remove any call forwarding to that number before your service ends.

5. Setup and your responsibilities

• Give us accurate setup information and keep it up to date, including business hours, services, emergency rules, and on-call numbers.
• Set up call forwarding with your phone carrier. Your carrier's charges for forwarding are your responsibility.
• Review your call summaries and follow up with callers. You are responsible for your business's dealings with your customers.
• Only add people to call summaries who have agreed to receive them.
• Follow the laws that apply to your business, including any rules about recording calls in your area.

6. No guarantee of results

We don't guarantee any number of calls, bookings, jobs, or revenue. AI can make mistakes, misunderstand callers, or miss details, and phone networks and third-party services can fail. The service is not an emergency service and does not replace 911.

7. Acceptable use

Don't use the service for anything illegal, for unsolicited marketing calls or texts, or to mislead callers. We may suspend or end service that is used this way.

8. Disclaimer and limitation of liability

The service is provided "as is" and "as available." To the extent allowed by law, Cender Systems is not liable for indirect, incidental, or consequential damages, or for lost profits or lost business, including missed or dropped calls caused by phone carriers or third-party providers. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

9. Ending service

You may cancel as described above. We may end your service with 30 days' notice for any reason, and if we do (other than for a breach of these Terms), we'll refund any prepaid amount for the time after service ends.

10. Changes and governing law

We may update these Terms. If a change is material, we'll email you at least 30 days before it applies to you. These Terms are governed by the laws of the State of Illinois, and any dispute will be handled in the state or federal courts located in Cook County, Illinois.

Contact

Cender Systems
Email hello@cendersystems.com, or use our contact form.