Privacy Policy
Last updated: October 10, 2026
Cender Systems ("we," "us") is a sole proprietorship. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Client contact details: names, email addresses, and mobile numbers of business owners and staff who sign up for our services or call alerts.
- Call information: when our virtual assistant answers calls for a client business, we process call recordings, transcripts, the caller's phone number, and details the caller provides (such as name, service address, and the reason for the call), on behalf of that client.
- Messaging records: records of text messages we send, opt-in and opt-out status, and delivery status.
How we use information
- To answer and route calls, book appointments, and send call summaries and urgent-call alerts to the client business.
- To keep call logs and prepare reports for the client business.
- To provide support, maintain our records, and meet legal obligations.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.
You can opt out of texts at any time by replying STOP. Reply HELP for help. See our SMS Terms for details.
Service providers
We use trusted vendors to run our service, such as providers for phone calls, text messaging, AI voice processing, calendars, and data storage. They process information only to provide those services to us. We do not sell personal information.
Data retention
We keep call records and messaging records only as long as needed to provide the service to the client business and meet legal requirements, then delete them. Clients can ask us to delete their data at any time.
Security
We use reasonable safeguards, including access controls and reputable service providers, to protect information. No method of transmission or storage is completely secure.
Your choices
You can ask to see, correct, or delete information we hold about you through our contact form. If you called a client business and want your call information removed, contact that business or use our contact form.
Children
Our services are for businesses and are not directed to children under 13.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Cender Systems
Contact us via our form